Returns & Exchanges
We want you to absolutely love what you've ordered. If something's not quite right, here's how we can help.
Change of Mind
Changed your mind? No worries — we're happy to pop a store credit your way, as long as the item is unworn, unwashed, tags still attached, and sent back to us in its original packaging within 14 days of you receiving it.
A couple of things to keep in mind:
- Sale items are final — no returns or exchanges, sorry!
- For hygiene reasons, items like jewellery and swimwear can't be returned for change of mind
- Return postage for change-of-mind returns is on you, the customer
Faulty Items
If something arrives faulty, that's on us to fix — you'll get a full refund and we'll cover the return shipping too.
Starting a Return
Just send us an email at coastalvilla22@gmail.com with your order number and a quick note about what's going on, and we'll talk you through the next steps.
Got a question we haven't covered here? Drop us a line at coastalvilla22@gmail.com — we're always happy to help.